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Technical Program Manager | AWS Elemental (a subsidiary of Amazon Web Services) | 2015 – 2018
- Release managed the delivery for sixteen general availability software releases, including multiple custom features and fixes for top tier strategic customers
- Defined release scope, feature scope, release timing estimation, technical delivery, and quality assurance planning for all team product releases
- Managed customer issue triage and expectations for team deliveries.
- Hosted weekly check-ins with product and service teams
- Provided leadership for quality assurance management
- Delivered internal training and communication on new features, fixes, version control, and compatibility
- Managed resource allocation and forecasting, defining priorities for individual contributors
- Led Agile process combining Kanban and Scrum methods for development and test tasks
- Maintained backlog prioritization, factoring cross-team dependencies through continuous integration process
- Efficient and effective meeting facilitation
- Status reports, Jira project management, Confluence documentation, Jenkins build management, go/no-go process
UX Manager | Elemental Technologies | 2012 – 2015 (acquisition by Amazon Web Services)
- Feature design and prioritization for interactive workflow elements of multiple new and legacy products
- Scope design and definition for features and new products based on customer needs, available resources, timeboxed requirements, and risk management
- Developed wireframes and workflows in Balsamiq/Sketch, defining feature extents and limitations
- Tracked and communicated scope changes, providing solutions and necessary corrections
- Audit of UX challenges and needs, across multiple integrated products, providing formal recommendations for executive management
- User testing on location with customers
- Provided recommendations to management based on user testing and test analysis
Senior Project Manager | Babcock & Jenkins | 2012
- Client communications, team meetings, technical discovery, presentations
- Projects included: profile development, creative concepts, video production, website functionality, content localization, infographic development, email campaigns, media campaigns, reporting, banners
- Timelines (detailed and client-facing), SOWs and change orders
- Liaison between specialists, account managers, clients
- Resource planning, scope management, quality assurance
Media Project Manager | One Economy Corporation | 2006 – 2012
- Lead on website architecture, layout, design, revisions
- Developed multi-platform, multi-site integration systems
- Liaison between product owners, engineers, management
- Managed vendor contracts, work orders, task prioritization, invoices for project teams of two-five people, spanning from two weeks to one year
- Graphic design, website interface design, wireframes, production art
- Project management, coding, CMS wrangling, QA
- Led the web team transition to 100% in-sourced capacity
- Represented tech team to external partners, funders, vendors
- Managed internal innovation capture and development system
- Chaired inter-departmental meetings
Web Manager | AIP – an exclusive independent vendor of Nike products | 2001 – 2006
- Increased online sales by 20% in first 12 months
- PM on website that led to revenue growth of 400% in 12 months
- Reduced end-user returns and service conflicts by 25% over 2 years
- Salvaged key client relationship through brand management
- Managed all content details for 1000’s of SKU’s at any given time
- Reduced scheduled site launch downtime from 5 days to 10 minutes
Web Designer | Dentistry Online, Inc. – an online service for dental industry | 2000 – 2001
- HTML/CSS, browser management, W3C web standards
- Graphic design, content management
- Customer requirements, process management, communication
Education
Northwestern University – Evanston Illinois | 1992
Bachelor of Arts Degree, Majoring in Music Education, Dean’s List