Resume

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Technical Program Manager | AWS Elemental (a subsidiary of Amazon Web Services) |October 2015 – June 2018

  • Release managed the delivery for sixteen general availability software releases, including multiple custom features and fixes for top tier strategic customers
  • Defined release scope, feature scope, release timing estimation, technical delivery, and quality assurance planning for all team product releases
  • Managed customer issue triage and expectations for team deliveries.
  • Hosted weekly check-ins with product and service teams
  • Provided leadership for quality assurance management
  • Delivered internal training and communication on new features, fixes, version control, and compatibility
  • Managed resource allocation and forecasting, defining priorities for individual contributors
  • Led Agile process combining Kanban and Scrum methods for development and test tasks
  • Maintained backlog prioritization, factoring cross-team dependencies through continuous integration process
  • Efficient and effective meeting facilitation
  • Status reports, Jira project management, Confluence documentation, Jenkins build management, go/no-go process

UX Manager | Elemental Technologies | October 2012 – October 2015 (acquisition by Amazon Web Services)

  • Feature design and prioritization for interactive workflow elements of multiple new and legacy products
  • Scope design and definition for features and new products based on customer needs, available resources, timeboxed requirements, and risk management
  • Developed wireframes and workflows in Balsamiq/Sketch, defining feature extents and limitations
  • Tracked and communicated scope changes, providing solutions and necessary corrections
  • Audit of UX challenges and needs, across multiple integrated products, providing formal recommendations for executive management
  • User testing on location with customers
  • Provided recommendations to management based on user testing and test analysis

Senior Project Manager | Babcock & Jenkins | April – August 2012

  • Client communications, team meetings, technical discovery, presentations
  • Projects included: profile development, creative concepts, video production, website functionality, content localization, infographic development, email campaigns, media campaigns, reporting, banners
  • Timelines (detailed and client-facing), SOWs and change orders
  • Liaison between specialists, account managers, clients
  • Resource planning, scope management, quality assurance

Media Project Manager | One Economy Corporation | 2006 – 2012

  • Lead on website architecture, layout, design, revisions
  • Developed multi-platform, multi-site integration systems
  • Liaison between product owners, engineers, management
  • Managed vendor contracts, work orders, task prioritization, invoices for project teams of two-five people, spanning from two weeks to one year
  • Graphic design, website interface design, wireframes, production art
  • Project management, coding, CMS wrangling, QA
  • Led the web team transition to 100% in-sourced capacity
  • Represented tech team to external partners, funders, vendors
  • Managed internal innovation capture and development system
  • Chaired inter-departmental meetings

Web Manager | AIP – an exclusive independent vendor of Nike products | 2001 – 2006

  • Increased online sales by 20% in first 12 months
  • PM on website that led to revenue growth of 400% in 12 months
  • Reduced end-user returns and service conflicts by 25% over 2 years
  • Salvaged key client relationship through brand management
  • Managed all content details for 1000’s of SKU’s at any given time
  • Reduced scheduled site launch downtime from 5 days to 10 minutes

Web Designer | Dentistry Online, Inc. – an online service for dental industry | 2000 – 2001

  • HTML/CSS, browser management, W3C web standards
  • Graphic design, content management
  • Customer requirements, process management, communication

Education

Northwestern University – Evanston Illinois | 1992
Bachelor of Arts Degree, Majoring in Music Education, Dean’s List